TCVH’s COVID-19 Action Plan

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5/12/20 Update: Today we are opening the Tipp to Tail Pet Resort and resuming operation of our lodging, daycare, grooming, and training services! Going forward, guests arriving for these services should proceed to the new building (behind the hospital). To minimize everyone’s exposure to COVID-19, we continue to offer curbside pick-up and drop-off for all visits, with direct access to our facility limited to TCVH employees only. We are actively remodeling the hospital to add additional exam rooms to help reduce congestion in the lobby and ensure appropriate social distancing can be maintained. Once the new exam rooms are ready for use we will reopen the lobby. We anticipate this occurring in early June.

4/2/20 Update: In compliance with the extended “Stay at Home” order announced today, our lodging, daycare, and grooming services will remain suspended until May 1st. This change does not impact our medical services – we will remain ready to assist you with any medical needs your pets face during this crisis.

3/23/20 Update: In compliance with Ohio’s “Stay at Home” order, we are suspending operations of our lodging, daycare, and grooming services effective at the close of business today (Mon., 3/23). The current order expires at 11:59pm on Mon. April 6th. Assuming the order is not extended, we will resume normal operations of these services on Tue. April 7th. This change does not impact our medical services – we will remain ready to assist you with any medical needs your pets face during this crisis.

3/20/20 Update: We’ve created a new electronic pre-exam questionnaire that we would like everyone to use prior to arriving for scheduled exams. 

3/19/20 Update #2: We’ve elected to make a small modification to our business hours. We will now be closing at 4:00pm on Sundays until further notice.

3/19/20 Update #1: Today marks the start of our lobby being closed to the public. Please adhere to our curbside service. Maintaining social distancing is critical to our community flattening the curve and these new procedures will help ensure that TCVH can safely remain open to serve critical patients. And, please be patient with our team. These new procedures are new for all of us and we know this isn’t easy for any of you either. We will get through this together! 

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In the midst of our community’s efforts to “flatten the curve” of COVID-19, many local schools, businesses, and organizations are closing or postponing events. The unified goal is to practice social distancing and give the virus fewer opportunities to spread. At Tipp City Veterinary Hospital, your pet’s health is our highest priority and we feel that it is in the best interest of our patients that we will continue to be available during our regular business hours. Just like you, we are learning more about COVID-19 day-by-day and are having to make adjustments to daily routines. This means your typical experience with us may look different as we put these recommendations into action. 

Are You or Anyone in Your Household Sick?

Please do not bring your pet in for a visit if you or anyone in your household are sick, if you have traveled recently, or if you suspect you have had exposure to someone who is sick. Please call us at 937-667-8489 to authorize a healthy friend, family member or other agent to bring your pet to their visit.

Summary of Procedural Changes

One of the biggest changes you will notice is that while we are open for business, our lobby is currently closed to the public. We are now offering curbside service for all visits. Below is a summary of our new procedures based on the type of visit: 

For Medical Exams/Appointments:

    1. Prior to your pet’s scheduled exam, please complete an electronic pre-exam questionnaire using your computer, smartphone, or another device.
    2. When you arrive at TCVH, please call 937-667-8489 and inform the team member of your name and pet’s name and the nature of your visit. Please also let them know the make/color of your vehicle and the parking space number you are currently parked in (all of our parking spaces are now numbered).
    3. If your pet normally needs to use the restroom before entering our building, please feel free to give them a potty break while you wait for a team member to serve you.
    4. A team member will meet you at your vehicle or at the entrance to TCVH to pick-up your pet. While you wait in your vehicle, your pet will be taken inside our building for their appointment. Please ensure that cats, birds, and exotics all arrive in pet carriers.
    5. The veterinarian and technician may contact you on the number provided throughout the exam to discuss and concerns you may have, diagnostics, treatments, estimates, medications, or other information involved in the appointment.
    6. At the end of the appointment, a team member will return your pet directly to your vehicle and collect a method of payment for the exam.

For Surgery/Procedure Drop-offs & Pick-ups:

    1. When you arrive at TCVH, please call 937-667-8489 and inform the team member of your name and pet’s name and the nature of your visit. Please also let them know the make/color of your vehicle and the parking space number you are currently parked in (all of our parking spaces are now numbered).
    2. If your pet normally needs to use the restroom before entering our building, please feel free to give them a potty break while you wait for a team member to serve you.
    3. A team member will meet you at your vehicle or at the entrance to TCVH, to discuss your pet’s surgery or procedure. They will then place a TCVH leash on your pet (if a dog) and take the pet into the building. Please ensure that cats, birds, and exotics all arrive in pet carriers.
    4. The surgery team will contact you and coordinate a pick-up time for your pet.
    5. When you arrive at TCVH for pick-up, please call 937-667-8489 and inform the team member of your name and pet’s name and the nature of your visit. A team member will come out with your pet to discuss any discharge or follow-up instructions. The team member will collect a method of payment at that time.

For Medication Refills:

    1. Medication may be requested through our online pharmacy.
    2. Hospital dispensed medications can be requested by calling us at 937-667-8489.
    3. When you arrive at TCVH, please call 937-667-8489 and inform the team member of your name and pet’s name and the nature of your visit. Please also let them know the make/color of your vehicle and the parking space number you are currently parked in (all of our parking spaces are now numbered).
    4. A team member will call you when your pet’s prescription is ready for pick up and will collect payment over the phone.
    5. When you arrive at TCVH, please call 937-667-8489 and inform the team member of your name and pet’s name and the nature of your visit. Please also let them know the make/color of your vehicle and the parking space number you are currently parked in (all of our parking spaces are now numbered). One of our team members will bring the medication out to your vehicle.

For Lodging/Daycare/Grooming Drop-offs/Pick-ups:

    1. When you arrive at TCVH for drop-off, please proceed to the new Tipp to Tail Pet Resort (behind the hospital) and call 937-506-7610 and inform the team member of your name and pet’s name and the nature of your visit. Please also let them know the make/color of your vehicle and the parking space number you are currently parked in (our parking spaces are now numbered).
    2. If your pet normally needs to use the restroom before entering our building, please feel free to give them a potty break while you wait for a team member to serve you.
    3. A team member will meet you at your vehicle or at the entrance to the Tipp to Tail Pet Resort, to discuss your pet’s visit or groom. They will then place a leash on your pet (if a dog) and take the pet into the building. Please ensure that cats, birds, and exotics all arrive in pet carriers.
    4. When you arrive at the Tipp to Tail Pet Resort for pick-up, please call 937-506-7610 and inform the team member of your name and pet’s name and the nature of your visit. A team member will come out with your pet to discuss any discharge or follow-up instructions. The team member will collect a method of payment at that time.

What if These Procedures Won’t Work for Your Pet?

If you have a situation where you are concerned that curbside service is not feasible, please call us at 937-667-8489 first to discuss this so we can make a plan to take care of your pet while limiting potential exposure.

Important Policy Changes for Lodging, Daycare, and Grooming Visits

We have instituted new policies for pets visiting for lodging, daycare, and grooming services:

Curbside Drop-Off and Pick-Up

We are requiring all lodging, daycare, and grooming clients to utilize our curbside service. We are open for business, but our facility is closed to the public to limit the possibility of community exposure to COVID-19.

Limited Personal Belongings

Aside from food, treats, and medications, we ask that you not bring in personal belongings with your pet(s). We have ample in-house bedding to ensure that they are comfortable during their visit.

Avian and exotic pets are excluded from this policy. Please bring in whatever equipment and supplies are necessary for your pet to comfortably stay with us.

Mandatory Baths for Pets Associated with Confirmed COVID-19 Cases

There is a chance that we will need to lodge pets coming from households with confirmed COVID-19 exposure (ex. if a client requires extended medical treatment outside of their home). In these cases, the pet will be taken directly into our bathing room for a bath at the time of arrival. Following the bath, any surfaces touched by the pet will be thoroughly disinfected. Please do not personally bring your pet in for a visit if you or anyone in your household is sick. Please call us at 937-667-8489 to authorize a healthy friend, family member or other agent to bring your pet to their visit.

Trusted Sources of Information

Questions?

If you have any questions, please call or text us at 937-667-8489. We’re here to help you however we can. We will get through this together. 

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