TCVH’s COVID-19 Action Plan

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Are You or Anyone You Have Been In Contact With Sick?

Please do not bring your pet in for any type of visit if you or anyone in your household are sick, if you have traveled recently (within the past 14 days) or if you suspect you have had exposure to someone who is sick (within the past 14 days). Please call us at 937-667-8489 to authorize a healthy friend, family member or other agent to bring your pet to their visit. Consider a telemedicine appointment instead. 

Correctly worn masks are required at all times while on site. Masks cannot be removed while onsite. If you are unable to wear a mask, a curbside or telemedicine appointment will be utilized instead.

Summary of Procedural Changes – Medical Visits

We now have four medical appointment types available: in-person, curbside, telemedicine, and drop-off. Below is a summary of our new procedures based on the type of visit: 

For In-Person, Curbside, and Drop-Off Visits:

    1. Prior to your pet’s scheduled exam, please complete an electronic pre-exam questionnaire using your computer, smartphone, or another device. 
    2. Please ensure that cats, birds, and other small pets (not dogs) travel in pet carriers.
    3. When you arrive at TCVH, please call 937-667-8489 and inform the team member of your name and pet’s name and the nature of your visit. Please also let them know the make/color of your vehicle and the parking space number you are currently parked in (all of our parking spaces are now numbered).  Do not approach the door until instructed to do so by a staff member. 
    4. If your pet normally needs to use the restroom before entering our building, please feel free to give them a potty break while you wait for a team member to serve you.
    5. In person visits will require a temperature screening as well as correctly fitted masks worn at all times. The masks may not be removed while on site.

For Telemedicine Visits:

    1. If we have seen your pet within the past 12 months, a telemedicine appointment may be appropriate. 
    2. Telemedicine appointments allow you and your pet to receive care from home. 
    3. Visit our telemedicine page to learn more.
    4. Set up and schedule your virtual visit

For Medication Refills:

    1. Medication may be requested through our online pharmacy.
    2. Hospital dispensed medications can be requested by texting (937-667-8489), emailing us (info@tippvet.com), or calling us (937-667-8489).
    3. When you arrive at TCVH, please text or call 937-667-8489 and inform the team member of your name and pet’s name and the nature of your visit. Please also let them know the make/color of your vehicle and the parking space number you are currently parked in (all of our parking spaces are now numbered).

Summary of Procedural Changes – Lodging, Daycare, and Grooming Visits

Our new facility, the Tipp to Tail Pet Resort, is now open! Going forward, guests arriving for lodging, daycare, grooming, and training services should proceed to the new building (behind the hospital). We continue to offer curbside pick-up and drop-off for all visits, with direct access to our facility limited to guests answering several health screening questions and wearing a facial covering. 

For Lodging/Daycare/Grooming Drop-offs/Pick-ups:

    1. When you arrive at TCVH for drop-off, please proceed to the new building behind the hospital. Once you’ve parked, please call 937-506-7610 and inform the team member of your name, your pet’s name, and the nature of your visit. Please also let them know the make/color of your vehicle and the parking space number you are currently parked in (all of our parking spaces are now numbered).
    2. If your pet normally needs to use the restroom before entering our building, please feel free to give them a potty break while you wait for a team member to serve you.

What if These Procedures Won’t Work for Your Pet?

If you have a situation where you are concerned these procedures are not feasible, please call us at 937-667-8489 first to discuss this so we can make a plan to take care of your pet in the safest way possible.

Important Policy Changes for Lodging, Daycare, and Grooming Visits

We have instituted new policies for pets visiting for lodging, daycare, and grooming services:

Limited Personal Belongings

Aside from food, treats, and medications, we ask that you not bring in personal belongings with your pet(s). We have ample in-house bedding to ensure that they are comfortable during their visit. 

Avian and exotic pets are excluded from this policy. Please bring in whatever equipment and supplies are necessary for your pet to comfortably stay with us.

Mandatory Baths for Pets Associated with Confirmed COVID-19 Cases

There is a chance that we will need to lodge pets coming from households with confirmed COVID-19 exposure (ex. if a client requires extended medical treatment outside of their home). In these cases, the pet will be taken directly into our bathing room for a bath at the time of arrival. Following the bath, any surfaces touched by the pet will be thoroughly disinfected. Please do not personally bring your pet in for a visit if you or anyone in your household is sick. Please call us at 937-506-7610 to authorize a healthy friend, family member or other agent to bring your pet to their visit. 

Trusted Sources of Information

American Veterinary Medical Association

CDC – Center for Disease Control & Prevention

WHO – World Health Organization

Ohio Department of Health

Questions?

If you have any questions, please call at 937-667-8489. We’re here to help you however we can. We will get through this together.

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