We took our German Shepherd, that is less than social, as a new patient. We have struggled trying to get an ear problem improved. Dr. Emily Benedict was awesome. She was patient and spent a lot of time with us explaining everything. We ended up having a minor surgery and it ended up being a little bit beyond closing time. We were never rushed by the staff. This was a much better experience for our pet and us than we were having at our last vet. This is a very nice large facility with drinks and snacks for us humans. I can highly recommend not only Dr. Benedict but the entire staff