Telemedicine

Care simplified.

Request Telemedicine Appointment

Telemedicine FAQs

We wish pets could talk to us and describe their symptoms and answer some questions directly. Also, we are bound by certain rules by the Ohio Veterinary Medical Licensing Board that may limit how we are able to help you in a specific instance. A doctor will help facilitate scheduling an in person physical exam and consultation if required.  Note: telemedicine appointments are never appropriate for emergencies.

Our dedicated and highly trained registered veterinary technicians and client service representatives are available to handle many of your pets’ needs without a fee. In the event they cannot, our doctors will set aside time specifically for you to focus on your pet and your concerns. We can review your pets medical history and background and provide specific guidance and treatment recommendations. Note: Certain consults are always free, including post surgery incision checks, reviewing labwork or other diagnostic tests, video conferencing with a doctor during a curbside exam, and services covered by Health Assurance Plans. For these consultations, the fee will always be waived.

When submitting your request, please specify or mention a specific doctor if desired. If they are not available, rest assured that all doctors at TCVH have full access to your pet’s medical history and consult on cases amongst each other.

Telemedicine FAQs

We are bound by certain rules by the Ohio Veterinary Medical Licensing Board that may limit how we are able to help you in a specific instance. However, to help you, if your pet’s doctor determines an in person exam is needed, you will receive a credit towards the in person exam. Note: telemedicine appointments are never appropriate for emergencies.

Submitting card information helps for two reasons. For one, it helps secure and verify accounts (so there are no spam accounts). Secondly, it also helps secure a consultation. The fee listed is the maximum that we may charge, but the final cost will depend on the complexity and time associated with the case. All fees are less than a traditional in person exam and consultation. Certain consults are always free (see below).

Certain consults are always free, including post surgery incision checks, reviewing labwork or other diagnostic tests, video conferencing with a doctor during a curbside exam, and services covered by Health Assurance Plans. For these consultations, the fee will always be waived. Card information is still required to secure and verify accounts and to secure a consultation, but the card will not be charged.

At this time there is not a way to select a particular doctor in the TeleVet app. However, the doctors will sort and assign appointments by whomever is most familiar with the patient and case. If they are not available, rest assured that all doctors at TCVH have full access to your pet’s medical history.