Terms and Conditions
THIS AGREEMENT is made and entered into between Tipp City Veterinary Hospital, Inc.
(hereinafter referred to as "TCVH ") and you, an individual (hereinafter referred to as
RECITALS. THAT WHEREAS TCVH offers participation in a pet wellness program,
which is not an insurance program, whereby TCVH will provide pet wellness care and
services at a fixed monthly fee for the pet owners who wish to use such wellness care,
supplies and other services (the “Pet Wellness Plan”), such pet owners being hereinafter
referred to as "Clients", and
WHEREAS Client desires to participate in the Pet Wellness Plan and receive wellness
care, supplies and services from TCVH at the rates hereinafter set forth;
WHEREAS Client understands that the Pet Wellness Plan is not an insurance program,
rather the Pet Wellness Plan is a prepaid pet wellness program with a fixed monthly
NOW THEREFORE, in consideration of the foregoing and of the mutual covenants,
promises and undertakings hereinafter set forth, and intending to be legally bound
hereby, the parties hereto agree as follows:
1. PROVIDER SERVICES. The plans cover all services listed in the attached itemized
a. Plans do not cover any services provided by outside veterinarians. Services are
valid only at TCVH.
b. Plans do not include or cover services performed as a result of illness or
accidental injury, and do not cover emergency services. Discounts on services
related to illness, injury and emergencies are available if the Client elects the
“Care+” or “Premium/Senior” Plan.
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c. Plans are not transferable to another pet or assignable to another person. A Plan
only applies to the pet identified at the time of enrollment for as long as that pet is
owned by Client.
d. Office visits must be scheduled during regular office hours, Monday through
Saturday. All services will be rendered during scheduled or drop-off
appointments, when the patient is left at the hospital for at least four hours.
Holidays and weekends are not available for drop-off appointments.
e. TCVH, at its sole discretion, may require that services included in the Plan be
rendered during a drop-off appointment, when the patient is left at the hospital for
at least four hours.
f. Multi-pet families must have similar pets identified with microchips or with tattoos,
unless all similar pets are enrolled in Pet Wellness Plans.
g. TCVH has the right to spread out services provided under this Agreement over
the term of the Plan.
2. PROVIDER DISCOUNTS. Discounts on services provided outside the services listed
in the attached itemized plan descriptions are available if the Client elects the “Care+” or
a. The amount of the discount is listed on the attached itemized plan descriptions.
b. Discounts apply to medical, lodging and grooming services provided at TCVH.
Discounts do not apply to product purchases – including: medications, diets,
parasite preventatives or over the counter products.
c. Plan discounts can not be combined with any other discount or promotion.
3. PLAN FEES & CLIENT PAYMENTS. Client may pay in full at the time of enrollment or
in prorated monthly payments. Plan fees are listed in the attached itemized plan
a. If Client elects to pay monthly, Client authorizes TCVH to charge Client’s held
credit or debit card for the monthly payments. Client is responsible for notifying
TCVH if there is a change in the designated bank account or credit card.
b. Client also authorizes TCVH to collect from Client an initial set-up fee of $35.00
per pet for enrollment in the Pet Wellness Plan. Such initial fee will only be
charged on initial enrollment, or for re-enrollment, should a Client’s membership
lapse. If Client fails to make the monthly payment (due to declined credit card or
otherwise) in any month, services may be immediately suspended by TCVH and
may remain suspended until all payments due are paid.
c. Services not used within the Plan’s 12 month term are considered expired/void.
Refunds are not available for unused services. No part of the Plan may be rolled
over into the next term if reenrollment is elected.
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4. TERM. This Agreement shall become effective on the date the first payment is
collected, and thereafter shall continue in effect for 12 months.
a. The Plan may be renewed year to year at the election of the Client.
b. TCVH reserves the right to adjust the annual cost of the Plans on any enrollment
anniversary date and reserves the right to cease to renew a Plan. In the event of
an adjustment to the cost of a Plan, notice of the adjustment will be given to the
member at the time of reenrollment.
c. Client understands and agrees that the selected Plan may not be changed during
the term of the Agreement.
d. If Client moves or the covered pet becomes deceased during the Plans term,
Client will pay the balance of monthly payments due or the standard price for
services rendered, whichever is less. If Client has already paid in full, a refund
may be issued if the standard price for services rendered is less than the Plan’s
total annual cost. Standard prices will be calculated based on the regular price
charged to TCVH clients on the date of the calculation.
5. EARLY TERMINATION. If Client cancels the Plan before any services have been
rendered, a full refund of Plan fees will be given, exclusive of initial enrollment fee. The
enrollment fee is non-refundable. If Client cancels the Plan after any services have been
rendered, the following terms apply:
a. If Client has paid the Plan fee in full, TCVH will retain the entire Plan fee and the
non-refundable enrollment fee.
b. If Client has been paying for the membership fee in monthly installments, TCVH
will retain all monthly payments and the non-refundable enrollment fee. Client will
be liable to TCVH for the remaining installments due or the full amount of the
standard price of services already rendered—whichever is less. Standard prices
will be calculated based on the regular price charged to TCVH clients on the date
of the calculation.
6. NOTICES. Any notice required to be given pursuant to the terms and provisions
hereof shall be in writing and shall be sent via email or U.S. mail at its last known
7. ENFORCEABILITY. The invalidity or unenforceability of any terms or provisions
hereof shall in no way affect the validity or enforceability of any other terms or provisions.
8. ENTIRE AGREEMENT. This agreement constitutes the complete and exclusive
written expression of the intentions of the parties hereto and shall supersede all previous
communications, representations, agreements, promises or statements, either oral or
written, by and between either party.
9. MODIFICATIONS. No modification or waiver of any of the terms and conditions of this
Agreement shall be effective unless such modification or waiver is expressed in writing
and executed by each of the parties hereto. This Agreement may be amended only in
writing signed by each of the parties hereto.
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10. ASSIGNMENT. This Agreement may not be assigned or delegated by Client without
the prior written consent of TCVH or any successor thereto.
11. GOVERNING LAW. This Agreement and any dispute arising out of or relating to this
Agreement shall be governed by and construed in accordance with the laws of the State
By reading and positively affirming these terms and conditions, the client affirms that they have read, understand, and assent to the terms of this agreement. Client also affirms that they have read the services
described in the attached itemized plan descriptions, and understand the services that
Client’s selected plan includes. Enrollment fee and annual membership fee or first
monthly payment is due immediately upon Client’s signature. Plan becomes effective
upon receipt of payment.