Payment is required at the time services are rendered or when products are dispensed. In order to maintain our focus on patient care and customer service, and to keep costs as low as possible, we do not bill for services or offer in-house repayment plans.

We accept all major credit and debit cards, checks, and cash. We also offer a secure online payment gateway for telemedicine or curbside visits.

Financing Partners

We know that you may be juggling many different financial responsibilities. We also know that providing high-quality veterinary care can be costly. We never want money to be an issue should your pet require treatment. To this end, we are able to provide flexible payment plans from several lenders:

1. Scratchpay
   • How to Apply:
     1. Apply Online
     2. Text PAY to 213-296-0817
   • Current Financing Offers* (as of 9/28/20):
     1. Pay Later Plan (3 months, 0% APR invoice plan)
     2. Take 5 (0% APR, pay ⅕ now and pay the remaining amounts back every other week)
     3. Pay Over Time Plans (12 & 24 month options, with varying interest rates)
2. Care Credit
   • How to Apply:
     1. Apply Online
   • Current Financing Offers* (as of 9/28/20):
     1. Purchases $199 or less, 0% APR for 30 days
     2. Purchases $200 or more, 0% APR for 6 months

* Full terms, conditions, and disclosures are available on each lender’s website

What if You Don’t Qualify for Financing?

If you do not qualify for financing with one of our lender partners, we encourage you to reach out to family or friends that know you well. In order to maintain our focus on patient care and customer service, and to keep costs as low as possible, we do not bill for services and do not offer in-house repayment plans.

Pet Insurance

It’s our strong belief that lifelong pet insurance is an excellent way to limit the financial hardship that can be associated with unexpected pet care expenses. Pet insurance provides peace of mind in the event of accidents or illnesses – it relieves a significant amount of the stress so that you can focus on getting your pet back to their best health.

There are a wide variety of pet insurance providers available, and we encourage you to evaluate the available options. However, in our experience, Trupanion provides the best value for most pet owners. Unlike many other providers, they offer:

• Direct payments (meaning no pre-payment and waiting for reimbursement)
• 90% coverage on eligible conditions
• 24/7 customer service
• Flexible plans tailored to your budget
• Lifetime deductibles and no payout limits
• Coverage for many conditions including congenital and hereditary conditions

For exotic pets like rabbits, birds, and lizards, we recommend Nationwide Pet Insurance (They’re currently the only option for exotic pets, but they’re a good one!)

Any questions about your pet’s coverage should be directed to your pet’s insurance company. We cannot answer questions about your pet’s coverage or provide guarantees of coverage. This is one of the many reasons we like Trupanion, though – they make this process quick and simple. They can even provide answers based on treatment plans (estimates) before care is provided.

Pet insurance does not cover routine, wellness focused care. However, we have options available for that as well — wellness plans.

Wellness Plans

We believe that wellness care is the foundation for a happy, healthy pet. It also helps us enjoy the most time with our companions and minimize the risk and cost of serious illnesses.

For wellness care, we provide affordable monthly packages. These plans include everything to keep your pet in their best health: heartworm and flea and tick medications, laboratory tests, physical examinations, spay/neuter surgery, dental x-rays and dental cleaning, and vaccinations.

We know that pets at different ages require different care; our plans are tailored to the age of your pet, with options available for kittens/puppies, adults, and senior pets.

Wellness plans pair well with pet insurance to ensure that you have full coverage and the ability to budget your pet’s care!

Help us help you – We’re all in this together
ONLINE PAYMENT GATEWAY – To securely submit a payment online, click here

Are You or Anyone You Have Been In Contact With Sick?

Please do not bring your pet in for any type of visit if you or anyone in your household are sick, if you have traveled recently (within the past 14 days) or if you suspect you have had exposure to someone who is sick (within the past 14 days). Please call us at 937-667-8489 to authorize a healthy friend, family member or other agent to bring your pet to their visit. Consider a telemedicine appointment instead. 

Correctly worn masks are required at all times while on site. Masks cannot be removed while onsite. If you are unable to wear a mask, a curbside or telemedicine appointment will be utilized instead.

Summary of Procedural Changes – Medical Visits

We now have four medical appointment types available: in-person, curbside, telemedicine, and drop-off. Below is a summary of our new procedures based on the type of visit: 

For In-Person, Curbside, and Drop-Off Visits:

1. 1. Prior to your pet’s scheduled exam, please complete an electronic pre-exam questionnaire using your computer, smartphone, or another device. 
   2. Please ensure that cats, birds, and other small pets (not dogs) travel in pet carriers.
   3. When you arrive at TCVH, please call 937-667-8489 and inform the team member of your name and pet’s name and the nature of your visit. Please also let them know the make/color of your vehicle and the parking space number you are currently parked in (all of our parking spaces are now numbered).  Do not approach the door until instructed to do so by a staff member. 
   4. If your pet normally needs to use the restroom before entering our building, please feel free to give them a potty break while you wait for a team member to serve you.
      
   5. In person visits will require a temperature screening as well as correctly fitted masks worn at all times. The masks may not be removed while on site.

For Telemedicine Visits:

1. 1. If we have seen your pet within the past 12 months, a telemedicine appointment may be appropriate. 
   2. Telemedicine appointments allow you and your pet to receive care from home. 
   3. Visit our telemedicine page to learn more.
   4. Set up and schedule your virtual visit. 

For Medication Refills:

1. 1. Medication may be requested through our online pharmacy.
   2. Hospital dispensed medications can be requested by texting (937-667-8489), emailing us (info@tippvet.com), or calling us (937-667-8489).
   3. When you arrive at TCVH, please text or call 937-667-8489 and inform the team member of your name and pet’s name and the nature of your visit. Please also let them know the make/color of your vehicle and the parking space number you are currently parked in (all of our parking spaces are now numbered).

Summary of Procedural Changes – Lodging, Daycare, and Grooming Visits

Our new facility, the Tipp to Tail Pet Resort, is now open! Going forward, guests arriving for lodging, daycare, grooming, and training services should proceed to the new building (behind the hospital). We continue to offer curbside pick-up and drop-off for all visits, with direct access to our facility limited to guests answering several health screening questions and wearing a facial covering. 

For Lodging/Daycare/Grooming Drop-offs/Pick-ups:

1. 1. When you arrive at TCVH for drop-off, please proceed to the new building behind the hospital. Once you’ve parked, please call 937-506-7610 and inform the team member of your name, your pet’s name, and the nature of your visit. Please also let them know the make/color of your vehicle and the parking space number you are currently parked in (all of our parking spaces are now numbered).
   2. If your pet normally needs to use the restroom before entering our building, please feel free to give them a potty break while you wait for a team member to serve you.

What if These Procedures Won’t Work for Your Pet?

If you have a situation where you are concerned these procedures are not feasible, please call us at 937-667-8489 first to discuss this so we can make a plan to take care of your pet in the safest way possible.

Important Policy Changes for Lodging, Daycare, and Grooming Visits

We have instituted new policies for pets visiting for lodging, daycare, and grooming services:

Limited Personal Belongings

Aside from food, treats, and medications, we ask that you not bring in personal belongings with your pet(s). We have ample in-house bedding to ensure that they are comfortable during their visit. 

Avian and exotic pets are excluded from this policy. Please bring in whatever equipment and supplies are necessary for your pet to comfortably stay with us.

Mandatory Baths for Pets Associated with Confirmed COVID-19 Cases

There is a chance that we will need to lodge pets coming from households with confirmed COVID-19 exposure (ex. if a client requires extended medical treatment outside of their home). In these cases, the pet will be taken directly into our bathing room for a bath at the time of arrival. Following the bath, any surfaces touched by the pet will be thoroughly disinfected. Please do not personally bring your pet in for a visit if you or anyone in your household is sick. Please call us at 937-506-7610 to authorize a healthy friend, family member or other agent to bring your pet to their visit. 

Trusted Sources of Information

American Veterinary Medical Association

CDC – Center for Disease Control & Prevention

WHO – World Health Organization

Ohio Department of Health

Questions?

If you have any questions, please call at 937-667-8489. We’re here to help you however we can. We will get through this together.