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If you need any assistance making a payment, please get in touch with our team at 937-667-8489 or info@tippvet.com.
Terms of Service – Online Payment Gateway
Effective Date: 6/10/25
By using this online payment portal, you agree to the following terms and conditions. If you have any questions or concerns, please contact Tipp City Veterinary Hospital at 937-667-8489.
1. Secure Payments
All payments made through this portal are processed using secure, encrypted technology. Tipp City Veterinary Hospital does not store your credit card or banking information on our servers.
2. Accepted Payment Methods
We accept Visa, MasterCard, Discover, and American Express. All payments must be made in U.S. dollars.
3. Payment Confirmation
Once a payment is submitted, you will receive an on-screen confirmation and/or email receipt. Please note: Payments may take up to 24–48 business hours to be reflected on your account at Tipp City Veterinary Hospital. If you have questions about your account balance, please contact us.
4. Refund Policy
Payments made online are subject to the same refund policies as in-person transactions. If you believe a payment was made in error or need to request a refund, please call or text us at 937-667-8489.
5. Account Credit
In some cases, overpayments may be held as a credit on your account. You may request a refund of a credit balance by contacting our administrative team.
6. Disputes
If you have concerns about a charge or balance, we encourage you to contact us directly before initiating a dispute through your financial institution. We’re happy to work with you to resolve any issues.
7. Privacy
Your personal and financial information is treated with the highest level of confidentiality. We do not share or sell your information.
8. Changes to Terms
These Terms of Service may be updated periodically. Continued use of this payment portal indicates your agreement to the most current version of these terms.
9. Processing Time
Payments submitted through this portal are securely transmitted to our payment processor and then manually matched to your account by our administrative team. This may take up to two business days. For time-sensitive payments related to medications, procedures, or past-due balances, we recommend calling our office to confirm receipt.