Payment Options

Payment is required at the time services are rendered or when products are dispensed. In order to maintain our focus on patient care and customer service, and to keep costs as low as possible, we do not bill for services or offer in-house repayment plans.

We accept all major credit and debit cards, checks, and cash. We also offer a secure online payment gateway for telemedicine or curbside visits.

Financing Partners

We know that you may be juggling many different financial responsibilities. We also know that providing high-quality veterinary care can be costly. We never want money to be an issue should your pet require treatment. To this end, we are able to provide flexible payment plans from several lenders:

  1. Scratchpay
    • How to Apply:
      1. Apply Online
      2. Text PAY to 213-296-0817
    • Current Financing Offers* (as of 9/28/20):
      1. Pay Later Plan (3 months, 0% APR invoice plan)
      2. Take 5 (0% APR, pay ⅕ now and pay the remaining amounts back every other week)
      3. Pay Over Time Plans (12 & 24 month options, with varying interest rates)
  2. Care CreditCare Credit
    • How to Apply:
      1. Apply Online
    • Current Financing Offers* (as of 9/28/20):
      1. Purchases $199 or less, 0% APR for 30 days
      2. Purchases $200 or more, 0% APR for 6 months

* Full terms, conditions, and disclosures are available on each lender’s website

What if You Don’t Qualify for Financing?

If you do not qualify for financing with one of our lender partners, we encourage you to reach out to family or friends that know you well. In order to maintain our focus on patient care and customer service, and to keep costs as low as possible, we do not bill for services and do not offer in-house repayment plans.

Pet Insurance

It’s our strong belief that lifelong pet insurance is an excellent way to limit the financial hardship that can be associated with unexpected pet care expenses. Pet insurance provides peace of mind in the event of accidents or illnesses – it relieves a significant amount of the stress so that you can focus on getting your pet back to their best health.

There are a wide variety of pet insurance providers available, and we encourage you to evaluate the available options. However, in our experience, Trupanion provides the best value for most pet owners. Unlike many other providers, they offer:

  • Direct payments (meaning no pre-payment and waiting for reimbursement)
  • 90% coverage on eligible conditions
  • 24/7 customer service
  • Flexible plans tailored to your budget
  • Lifetime deductibles and no payout limits
  • Coverage for many conditions including congenital and hereditary conditions

For exotic pets like rabbits, birds, and lizards, we recommend Nationwide Pet Insurance (They’re currently the only option for exotic pets, but they’re a good one!)

Any questions about your pet’s coverage should be directed to your pet’s insurance company. We cannot answer questions about your pet’s coverage or provide guarantees of coverage. This is one of the many reasons we like Trupanion, though – they make this process quick and simple. They can even provide answers based on treatment plans (estimates) before care is provided.

Pet insurance does not cover routine, wellness focused care. However, we have options available for that as well — wellness plans.

Wellness Plans

We believe that wellness care is the foundation for a happy, healthy pet. It also helps us enjoy the most time with our companions and minimize the risk and cost of serious illnesses.

For wellness care, we provide affordable monthly packages. These plans include everything to keep your pet in their best health: heartworm and flea and tick medications, laboratory tests, physical examinations, spay/neuter surgery, dental x-rays and dental cleaning, and vaccinations.

We know that pets at different ages require different care; our plans are tailored to the age of your pet, with options available for kittens/puppies, adults, and senior pets.

Wellness plans pair well with pet insurance to ensure that you have full coverage and the ability to budget your pet’s care!

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Google Reviews
Balanced Perceptions, LLC
Balanced Perceptions, LLC
posted 1 month ago

We took our German Shepherd, that is less than social, as a new patient. We have struggled trying to get an ear problem improved. Dr. Emily Benedict was awesome. She was patient and spent a lot of time with us explaining everything. We ended up having a minor surgery and it ended up being a little bit beyond closing time. We were never rushed by the staff. This was a much better experience for our pet and us than we were having at our last vet. This is a very nice large facility with drinks and snacks for us humans. I can highly recommend not only Dr. Benedict but the entire staff

Shellie DiPietro
Shellie DiPietro
posted 1 month ago

I had a Bearded Dragon who was having trouble breathing and it was Saturday around 1:30 They were able to take my emergency in a half hour. Dr Joel sat with me and went over my Bearded Dragon's whole background and relayed new info I did not know. My dragon got oxygen and seems to be doing better. I feel if they didn't get me in that day my baby would not have made it. Thank You so much! Even tho it is 35 minutes away I may just switch to this vet because it is well worth the drive!

Tom Hermane
Tom Hermane
posted 2 weeks ago

The employees are friendly and professional. My dogs are always well taken care of. When picking my dogs up I always receive a summary of their stay, and any problems if applicable. The facility is always clean. I am very happy with the services we have received over the years. Highly recommend.

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